Satisfied Customers - Testimonials

I have a positive story I would like to share with your CEO. I have an above ground pool from when he first started in the Panama City area. It is about 15-25 years old. I'd have to search my safe for the receipt. I think it was called the Signature series. Has your symbol all over it. Original liner and going strong, so I wanted to share my story with you. It has a few rusty spots and a little fading but still going strong. Thank you for your time and a great product.

My husband and I would like to take this opportunity to say what a great bunch of guys worked on our pool. Our salesman was great and very knowledgeable of what we wanted. He was able to explain everything so that we understood what we were buying. The installation crew were very respectable and polite. They kept their work area cleaned up after each phase. Your staff went the extra mile for us, something we don't find very often.

I found every person working on my pool to be knowledgeable, professional, efficient and amicable. I was very impressed with the care they took. I have had so many people ask who my builder was and I confidently told them how pleased I was with Family Pool, Spa & Billiard Centers.

Having a new pool built was a little overwhelming but you and your staff at Family Pool, Spa & Billiard Centers helped us through the process and made this experience one that we would do again.

We were very satisfied with the work you did installing a new pool for us in July.

From my first phone call I knew that I was in good hands with Family Pool!

We are very pleased with how well Tracy treated us during site visits and on the phone.

Based on a recommendation from a co-worker, my wife and I recently entered Family Pool, Spa & Billiard Center in Pensacola Florida to price an in ground pool.

I wanted to take the opportunity to express my thanks and appreciation to the Family Pool, Spa & Billiard Centers folks in the building of our pool and porch project. This past summer, while sweltering in the backyard on one of our hottest days, we first struck up a conversation about having a pool put in. We had no preconceived idea of what it would look like until you came out, looked over the layout of our property and provided us your conceptual vision. It didn't take long for us to agree that we should move forward with it.

Seeing the project go from start to finish in just a few weeks has been pretty amazing. We feel very lucky and blessed to have you complete our project. Your employees had a high degree of patience to address all of our questions on a daily basis as it progressed. We've also been pleased with the attention that you've give to the follow up punch list items. Thanks again for the expertise and advise provided. The pool and renovated back porch area has changed our property dramatically for the better and we're sure to get plenty of enjoyment from it.

We are so happy to have had our pool project completed by Family Pool, Spa & Billiard Centers. We appreciate your personal attention throughout the project. The staff at Family Pool have been very friendly and helpful. Even though the screen enclosure was installed by an outside company it was a blessing to have you handle that for us as well. There was real concern for the finished project.

Until today we were fairly nervous about taking care of the pool, but after meeting with your water specialist, we feel confident that we will be able to maintain the pool. Knowing that Family Pool will be there after the sale really helps! We are really looking forward to years of using the pool. Thank you again for the great job.

Thankfully, not only was the entire process painless, but you guys were a joy to work with. My expectations were exceeded on all counts.

We were amazed at the ease of the installation process. Family Pool, Spa & Billiard Centers has an amazing team of professionals that help you through every stage of the pool building process.

We highly recommend Family Pool, Spa & Billiard Centers! Not just for their ability to build an amazing pool, but for their service after the sale. Family Pool, Spa & Billiard Centers addressed all of our questions and helped us understand how to maintain our beautiful investment!

When shopping for a pool in Gainesville, you should definitely see Steve and Carolyn before you buy anything else.

We've moved several times and have had a total of four pools built. This one is the best. Family Pool, Spa & Billiard Centers helped us design a pool that far exceeded all of our dreams.

I found every person working on my pool to be knowledgeable, professional, efficient and amicable. I was very impressed with the care they took. I have had so many people ask who my builder was and I confidently told them how pleased I was with Family Pool, Spa & Billiard Centers.

I've been coming to Family Pool, Spa & Billiard Centers since 1995 and have always had good, friendly, helpful service. Thank you for all the help and service for the past 15 years. Keep it up. I never hesitate to recommend you to others.

Thank you for such wonderful service. We purchased an oval above ground pool the summer of 2006 and still love it! We come in for water testing every two weeks and still receive wonderful service each time we come in. Our salesman has always been very helpful with any questions we may have. We even came back a year later and bought a spa! It is not everyday you get such wonderful service.

I have always had very good, personable service. All questions get answered, knowledgable staff.

We have been coming to your store for many years. We bought our above ground pool from you. We are thoroughly advised on the care of our pool after brining in water samples to perfect our chemical needs. Then three years later, the first thing we bought for our new home was one of your slate pool tables. All of your help are pleasant and very helpful.

Couple of months ago my wife and I came into Family Pool, Spa & Billiard Centers in hopes of getting a quality pool for the right price. We had many questions and you had all the answers! We purchased a 27" round above ground pool. We have been very pleased with the purchase.

We bought our first product, a beautiful pool table from Family Pool, Spa & Billiard Centers. The purchase and installation were first rate. We bought our 24" round pool several months later. The pool is beautiful and we are happy and of course, will be returning customers.

I bought my first pool in 2007. The service was excellent and the installation was fast and thorough. I also bought my new liner and the service was very prompt. I buy all my supplies from Family Pool, Spa & Billiard Centers as well.

My husband and I would like to take this opportunity to say what a great bunch of guys worked on our pool. Our salesman was great and very knowledgeable of what we wanted. He was able to explain everything so that we understood what we were buying. The installation crew were very respectable and polite. They kept their work area cleaned up after each phase. Your staff went the extra mile for us, something we don't find very often.

I bought an above ground pool from Showcase several years ago. We love it!! The service (chemicals, parts, etc) has been great. We love the Pristine Blue system because it is easy on the skin and suits as well as very easy to manage.

The deal we got from Showcase Pool and Spa was too good to pass up. The installation of our swimming pool was flawless and very professional. Coming in for water testing is without a doubt one of our best experiences. The staff is knowledgable, professional and a joy to interact with. We are enjoying our pool emensly and expect to do much more business with Showcase Pool and Spa in the future.

They are the best! I had a very good experience with Showcase Pool and Spa. Good prices and availability! One year ago, we decided to buy our first pool (18 round above ground). We received the best deal. Thank you for everything.

Everyone worked hard to meet our needs.

Thank you for the kind, courteous service! When we purchased our spa from you, the service and installation were so great that we decided to upgrade. The trade-in process could not have been easier: the trade in value was exactly as promised and the entire transaction was exceptional. Delivery was on-time, and the delivery driver could not have been more helpful. We come in regularly for water testing and are greeted as though we are the best customers you have. We wouldn't hesitate to recommend you to anyone looking for a spa or pool - you guys are great!

Great customer service! From delivery and set-up to our monthly water tests, we have always been extremely pleased and satisfied.

I received exceptional personal and professional service from Showcase Pool and Spa. In my three visits to the store trying to make a decision, my sales associate was routinely helpful, attentive and very polite. He had a floor model spa set up to fully support my soak testing. Following my decision to buy the Caldera Cantabria spa, my unit was delivered and set up as promised and in a time frame which met with my very busy work schedule and the Christmas holidays.

Your sales staff has been exceptional. We bought a hot tub from Showcase Pool and Spa. The professionalism and knowledge of your staff is above all. The front counter staff has always been courteous and helpful. I take pride sending buyers your way!