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William & Karen R. - Crestview

Based on a recommendation from a co-worker, my wife and I recently entered Showcase Pool and Spa in Pensacola Florida to price an in ground pool. We were met my Kim Freed and departed over an hour and half later with a deposit on a pool. During our initial visit, Kim introduced us to Tracy Feed. Tracy was going to be the supervisor over our pool project. He listened to our needs and wants as well as hearing what Kim had to say. We shook hands and let the process begin. Although putting in a pool is big decision, we felt comfortable after we departed.

Shortly after securing financing both Tracy and Kim drove to our house in Crestview and we discussed every aspect of the process. We signed the contract as well as surveying the entire lawn. Tracy took the lead on the major construction points and demonstrated a keen knowledge of pool construction. Based on our conversations, I was totally comfortable and relied on his expertise and recommendations for design and vision.

On the day we broke ground Tracy was at my house with the team going over the permit and explaining every step of the way, answered all questions and kept me at ease. He remained at the house most of the day. His crew was as knowledgeable, professional and friendly. I truly felt like as through I knew Tracy and the crew for years. As the pool developed Tracy was in constant contact with me for inspections as well as keeping me up to date on developments.

Once the pool was completed, Tracy made several trips to my house to ensure the quality of the work not only met his standard but to ensure I was satisfied with the overall project. Whenever I had a question, he was quick to respond always gave me the best advice and insight.

During pool school, he stayed with me to answer all my questions, demonstrated every aspect of the pumps, filters and overall pool care. When we're together going over pool matters I never felt like he was rushing away and my family and I was the only customers he had. Since that time, we have recommended Showcase Pool and Spa in Pensacola as many of my friends, neighbors and co-workers. I gave Tracy's card to one my wife's co-workers at a function. The praise we receive is greater than we could have ever imagined. I will continue to support and recommend Showcase Pool and Spa to anyone willing to list to story and how Tracy and Kim Freed treated us like we're their only customers. Tracy exceeded my expectations and I'm very happy with him and Showcase Pools and Spas.


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